Serving
CENTRAL IOWA
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FAQs
GENERAL
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Q: Does Mustang Disaster CleanUp only clean disasters?
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A: No! In fact, we offer a lot of cleaning services such as carpet cleaning, duct cleaning, and post-construction cleans among other cleaning services.
Q: What is the estimated drying time for my property?
A: The duration for drying is influenced by multiple factors, including the water's source, the location and duration of exposure, the types of building materials involved, the prevailing weather conditions, and the promptness of a restoration response. Through ongoing monitoring and assessment of the drying process, we will determine when the drying is complete. Although there are no definitive timelines for drying, it generally takes between three to five days or longer, depending on specific conditions.
Q: What is the purpose of air movers and dehumidifiers?
A: In cases of water damage, various materials such as drywall, baseboards, and sub-flooring can absorb moisture. To expedite the drying process, high-velocity air movers are employed to enhance the evaporation of absorbed water. Dehumidifiers are essential for extracting this excess moisture, thereby safeguarding property and fostering optimal drying conditions. We kindly request that you do not turn off or reposition any drying equipment without first consulting a technician from Mustang Disaster CleanUp. Doing so can interrupt the drying process resulting in longer dry times.
Q: What actions are required for wet ceilings?
A: Our technicians will assess the moisture levels and determine the extent of the damage, which may involve removing part or all your ceiling to facilitate ventilation. If Wet insulation is found, it must be removed. Soggy insulation presents a significant hazard because it will retain additional moisture resulting in further damage and mold growth.
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Q: Is it possible to restore items with sewage contamination?
A: Hard surfaces can be thoroughly cleaned and sanitized. However, items that cannot be sanitized must be disposed of. Porous materials—including drywall, ceiling tiles, insulation, and particleboard—directly affected by sewage must be removed during the emergency service visit.
Q: Can my carpet be salvaged, or will it need to be replaced?
A: There are several factors that may render your carpet unsalvageable:
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Delamination (when the backing separates from the carpet fiber)
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Loss of adhesion (which may result from prolonged water exposure or the carpet’s age)
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Permanent staining – “transfer stains” from metal or wood objects
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If the carpet covers wood flooring (to preserve the wood flooring)
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Sewage contamination
Q: Why is air duct cleaning important?
A: Regular air duct cleaning offers numerous benefits, including:
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Improving air circulation and flow
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Reducing household energy costs
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Minimizing the potential for mold growth
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Enhancing indoor air quality
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Increasing the performance of home systems
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Extending the lifespan of HVAC equipment
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Q: How frequently should I have my air ducts cleaned?
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A: It is recommended that air duct cleaning be performed every 2 to 5 years. However, you may consider more frequent cleaning if your home experiences:
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Residents suffering from asthma or allergies
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Ongoing remodeling or renovations
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Shedding pets
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Recent water damage
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High humidity or moist environmental conditions
Q: What is the expected duration for air duct cleaning?
A: The time required to clean a residential HVAC system can vary based on its complexity and the number of vents or furnaces. Generally, we advise allocating at least 2 to 4 hours to ensure thorough cleaning and to your satisfaction.
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Q: Is air duct cleaning a costly service?
A: The price for this service varies based on factors including your location, the condition of your system, and the accessibility of the ducts. However, the base to our pricing counts the number of vents (supplies and returns) in your house.
Q: Should I prepare anything before the technician arrives?
A: Given that duct cleaning can generate noise, it is advisable to schedule this service when most household members are absent. Please clear the work areas and inquire about the necessary space around each air vent register, as well as around the furnace and air conditioning units. Further, removing any breakable or sentimental items near the vent registers is much appreciated!
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Q: What is mold?
A: Mold is a microscopic fungus that exists naturally in our environment and plays a crucial role in ecosystems. While it is beneficial outdoors, excessive mold within structures can pose health risks and create unsanitary conditions.
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Q: Why is mold a concern?
A: Many individuals are unaware that mold can inflict significant structural damage to homes and businesses. If left unaddressed, this can lead to a decrease in property value and potentially necessitate extensive repairs. Furthermore, individuals with allergies may experience health issues upon exposure to mold, which can manifest as nasal congestion, eye irritation, wheezing, skin rashes, or even more severe reactions.
Q: What conditions promote mold growth?
A: Mold thrives in moist environments with temperatures above freezing, necessitating a food source such as leaves, paper, dirt, wood, or various building materials. It is often found in damp, dusty areas or locations with stagnant air.
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Q: Is identifying mold important?
A: While you may encounter terms such as “toxic mold” or “black mold,” identifying the type of mold may be informative but not crucial for our response. Nevertheless, we at Mustang Disaster CleanUp strongly recommend the removal of mold regardless of its type.
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Q: How long does the fire restoration process typically take?
A: Due to the numerous variables and multiple services involved in fire and smoke restoration, it is challenging to provide a precise timeframe for complete restoration. We recommend consulting your Mustang Disaster CleanUp Restoration representative for an estimated timeline and the various phases of your restoration project. We pride ourselves on keeping you up to date throughout the entire process.
Q: Is it necessary to relocate my belongings from the premises?
A: Based on the fire's source, nature, and severity, it might be practical to transport all belongings to a secure facility for cleaning and storage, allowing sufficient space for restoration or construction. Mustang Disaster CleanUp will coordinate with you and your insurance claims representative to facilitate this process.
Q: Who is liable for payment of the service?
A: As the property owner, you are ultimately responsible for payment and will need to authorize payment for the restoration services by signing a work authorization before the process starts. In the case of an insurance claim, Mustang Disaster CleanUp typically collects only the deductible from you prior to the start of the project and bills the remaining balance to your insurance provider as a courtesy. Should the project not be covered by insurance or if you decide against filing a claim, a payment plan must be established before any work begins.
IMPORTANT NOTE: For any insurance-related inquiries, please direct your questions to your Insurance Agent or Claims Representative.
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Q: Is it advisable to attempt fire damage cleanup independently?
A: We strongly recommend against undertaking any "do-it-yourself" cleaning methods without first consulting your Mustang Disaster CleanUp Restoration Technician. Proper pre-testing, employing appropriate cleaning agents, and utilizing correct dilution rates are vital to achieving effective results. The professional cleaning equipment and products used by our trained technicians significantly enhance the likelihood of fully restoring your belongings.
Q: What about specialized items such as artwork or sentimental items?
A: Certain high-value items may necessitate specialized restoration services. In collaboration with your insurance claims representative, we can assist in identifying these items and locating qualified restorers.
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Q: What is the duration for carpet cleaning?
A: The time required for carpet cleaning is contingent on the job's size. For instance, cleaning a small rug may take approximately 30 minutes, while a larger residential carpet may require up to two hours.
Q: How long does it generally take for a carpet to dry?
A: Typically, most carpets require between 6 to 10 hours to dry, though certain conditions may extend this to 24 hours. Factors influencing drying time include seasonal conditions, air circulation, temperature, and humidity levels. To expedite the drying process, the use of fans, dehumidifiers, or air movers is recommended.
Q: When can I walk on the carpet after it has been cleaned?
A: It is advisable to refrain from walking on the carpet for 6 to 8 hours post-cleaning. If a carpet protector has been applied, wait up to 24 hours before walking on the carpet.
Q: What measures can I take to prevent my carpet from becoming dirty again soon after cleaning?
A: Regular vacuuming is the most effective strategy in between professional cleanings to maintain the cleanliness of your carpet. We advise having your carpet professionally cleaned 2 times per year to aid in the longevity of the carpet.
Q: Will a professional carpet cleaning completely remove all stains?
A: Yes, professional carpet cleaning can effectively eliminate stains, particularly fresh or even set-in stains, as it employs specialized cleaning solutions and equipment designed to penetrate deep into the carpet fibers to extract dirt and stains.
However, the effectiveness may be influenced by factors such as the type and severity of the stain, with some particularly stubborn stains potentially necessitating additional spot treatments.
It is also important to note the concept of "apparent soiling," which occurs when a carpet appears dirty due to damage to the fibers rather than actual dirt. This can result in visible traffic patterns or dark lines that cannot be fully eradicated through cleaning, as the integrity of the fiber structure has been compromised.